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What are the documents needed for travel insurance claim |
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To ensure prompt processing of your claim, it is important that you submit a completed Claim Form and the Original Policy/Certificate of Insurance together with the applicable documents as following. As part of our ongoing services, we could assist you to file the claim FREE of Charge.
Please contact us for more information.
Personal Accident
- Death Certificate
- Medical Report
Medical Benefits and Services
Cancellation, Postponement and Curtailment
- Proof of relationship to Insured
Travel Curtailment
- Additional ticket purchase
- Letter from agency showing breakdown of trip not utilized
- Proof of relationship to Insured
Losses and Delay
Damage Baggage
- Property Irregularity Report
- Receipts/Photographs of damaged baggage
Baggage Delay
- Property Irregularity Report
- Air Ticket and acknowledgment receipt on baggage received
Baggage Loss
- Property Irregularity Report/Police Report/Hotel Management Report
- Receipts of items lost/proof of purchase
Flight Delay
- Delay report from airline
- Air Ticket and Boarding Pass
Personal Money
- Police Report/Hotel management Report
Loss of Travel Document
- Police Report
- Receipts of replacement Passport
- Hotel bills incurred for replacement of document
- Transportation bills
- Administration charges for obtaining replacement air ticket
- Police Report/Hotel management Report
Pet Care
- Delayed report from airline
- Written confirmation from the kennel/cattery or pet hotel adivising the original pick-up date and the actual pick-up date
Personal Liability
Do not admit liability or make any offer, promise or payment without our prior consent. Submit all correspondence/documents from third parties for our handling.
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