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Why you should not buy IPOs As Sheng Siong is launching its IPO next month, I expected a few calls as whenever an IPO is launching. And if you are my client, you know my answer. I decide to write this article so everybody can benefit...

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Questions to ask your Financial Adviser Every Sunday morning when I read the newspapers, I always see articles or advertisements regarding "Financial Advisers". Nowadays, just like the once prestigious word "Banker", which is misused in the...

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Revision to Nomination of Insurance Nominees Regulation With the onset of the Mental Capacity Act ("MCA") coming into effect on 1st March 2010, the Insurance (Nomination of Beneficiaries) Regulations 2009 ("the Regulations") will be amended to effect 2 changes: The...

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The ABCs of the Financial Advisers Act The title, Financial Adviser, is always mis-used in the industry and misunderstood by the consumers. On 10 October 2002, the Financial Advisers Act came into effect and all financial institutions are...

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Moratorium Underwriting by Aviva It is a common that insurance companies do not cover pre-existing condition. Typically, pre-existing conditions will be excluded with little or no chance of them being covered, even after a number of treatment-free...

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What is the Critical Illness Survival Period?

Category : Critical Illness Insurance

Singapore’s top killer may be cancer, but the second leading cause of mortality is heart disease. According to an Asiaone article, Heart disease accounted for 20.1 per cent of deaths in Singapore in 2008, while cancer accounted for 29.3 per cent.

Many people are aware of the risk of such critical illnesses and have purchased critical illness insurance. However, many might be shock to know if death happens immediate after a heart attack, their family may not receive any payout from the insurer. Why?

People always jokingly say “you can die in Singapore but never fall sick”, so some people purchase only critical illness coverage without death benefit. However, such standalone critical illness insurance policy normally has a clause called the “survival period”.

The survival period is the length of time you, the insured, must survive after you have been diagnosed with a covered critical illness. Once you have passed the survival period, the insurance benefit will be paid. The length of survival period varies among different insurers, it can be 14 days or 30 days, etc.

If you, the insured person, dies within the survival period, your family will not receive a critical illness insurance payout. This is because critical illness insurance benefits are meant to be used by the insured as a living benefit to recover from illness, not a Death benefit.

If, however, you purchase critical illness as a rider of a life insurance, the clause does not apply to you because you will be paid death benefit anyway.

It is time to review your insurance policy and see if such clause is in your insurance contract. If in doubt, contact your financial adviser.

Should AXA Pay For Rochor Road Ferrari Crash Motor Insurance Claim?

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Category : Personal General Insurance

It can be shocking to many motorists when AXA just decided not to honor the motor insurance claim in the high profile Rochor Road Ferrari Crash. In the crash, the driver Mr Ma had allegedly run a red light in Rochor Road. His car rammed a taxi, which then hit a motorcycle. The accident left three people, including Mr Ma, dead and two others injured.

In court papers filed on Monday, AXA stated that the May 12 crash was a “collision” and not an accident: “Ma Chi was doing an act which he knew or ought to have known was courting imminent danger to himself and others.” … In its court papers, AXA explained that Mr Ma had driven the car at “an extremely excessive speed”. In conducting himself in a “totally reckless and/or dangerous manner”, Mr Ma had breached an “implied term” in AXA’s policy that the vehicle should be driven prudently and not at excessive speeds, said court papers.

AXA’s counterclaim also asked for the estate of Mr Ma to repay all that AXA is liable to pay under the Motor Vehicles (Third-Party Risks and Compensation) Act to those killed or injured in the crash.

This impact of this case is definitely significant and will be the basis for future cases. On contrary to many people’s thinking, in the past, many insurers tend to be relaxed with their own rights and terms to keep good reputation in the market. With increasing claim ratios, insurers are forced to tighten their controls to protect their bottom line.

There are many “implied terms” in an insurance contract by way of common sense. For example, accident caused by drink driving is generally not covered. Construction worker should not be doubled as a driver.  Put sensational factors apart, insurers are really in dilemma to pay for accidents caused by dangerous driving.

I have encountered so many reckless drivers and always wonder if these people cause accidents and the insurers do not pay, ultimately it is the victims who suffer. How many of these drivers have hundreds of thousands to pay the heft medical bills and loss of income of the victims? That is why Third Party Motor Insurance is compulsory.

On the other hand, if such behaviors are compensated by insurance, people will be less responsible for their own acts because they suffer no consequences. As a result, Singapore road will just become more and more dangerous. Having handled so many motor insurance claims, I seldom hear the insured admit their own mistakes or even care about the claim amount, all they care is if they can get a cheaper motor insurance because “I will never knock someone’s car”, but as a matter of fact, they did!

Let’s see how this case will develop.

Zurich Early Stage Critical Illness Plan (Z Care)

Category : Critical Illness Insurance

Zurich Life Insurance Singapore has recently launched a new product Z Care which is regular premium critical illness plan which covers the Life Assured against any of the 30 Critical Illnesses. The plan has a unique Early Stage Critical Illness Option feature to claim up to 50 % against the policy for early stages of Critical Illnesses as defined. Once a Early Stage Critical Illness claim has been made against the policy, all future premiums are waived.

Early stage critical illness coverage was sold like hot cakes in recent years. New products are mushroomed and insurers just keep adding new “different stages of illnesses” in the products. For example, NTUC VivoCare covers Early, Intermediate and Advanced stages of Dread Diseases up to 74 Conditions. I doubt if clients or even advisers can understand these terms clearly. Moreover, medical conditions are grouped and staged and subject to different waiting periods and claim percentages, which adds to more confusions to the products.

Some of the early stage critical illness products in the markets are:

I personally like the simple design of Zurich Z Care and high 50% payout for early stage critical illnesses. The product also offers some additional benefits

Rehabilitation Benefit

This is a monthly payout of $1000 for up to 6 months post treatment or surgery for claims on the 100% CI payout

Diagnosis payout

An additional fixed benefit of $5,000 is payable upon the diagnosis of any of the 30 Critical Illness listed (excluding Angioplasty & Other Invasive Treatment for Coronary Artery).

Death benefit

On Death, 10% of the Sum Assured or $20,000, whichever is lower, is payable in one lump sum.

You can contact me if you would like to know more about early stage critical illness cover.

Aviva ElderShield Premium Rebate

Category : Life Insurance

Aviva is offering one time premium rebate for ElderShield renewal.

What is ElderShield

ElderShield is an affordable severe disability insurance scheme which provides basic financial protection to those who need long-term care, especially due to frailty in old age. It provides a monthly cash payout to help pay the out-of-pocket expenses for the care of a severely-disabled person.

Why a premium rebate?

When ElderShield was first launched in 2002, there was very little Singapore-based data on severe disability claims to help guide the initial design and pricing of the ElderShield scheme. In view of this, Ministry of Health (MOH) then made a specific provision in the ElderShield contract with the insurers to return 50% of any accumulated surplus to existing policyholders, if the actual claims experience should turn out to be different from what was projected.

In the last 5 years of the scheme, ElderShield claims have been lower than projected. Hence, existing ElderShield policyholders whose policies are still in force as at 29 September 2012 will be entitled to premium rebates.

How much premium rebate?

This is a one-time rebate. The amount of rebate that you will receive will depend on your entry age, how long you have been insured under the ElderShield scheme, and the ElderShield Scheme (i.e. ElderShield 300 or ElderShield 400) which you are being insured under. For example, policyholders who joined the scheme in 2002 will receive a larger rebate than those who recently joined the scheme.

The rebate will be provided as a premium discount to directly offset part of your next renewal premium.

Clients could enhance their coverage and get protection against the high cost of long-term care by upgrading to Aviva MyCare or MyCare Plus

Enhancement in Claims Services for AIA Healthshield and Letter of Guarantee (LoG)

Category : Medical Insurance

A Letter of Guarantee (LoG) is an assurance of payment offered by insurers to hospitals, on behalf of a patient, for the portion of the hospital bill covered by insurance.

When you are hospitalised, if your hospital can obtain a letter of guarantee from your insurer, you can reduce the amount of your upfront payment to the hospital.

With effect from July, all AIA policyholders under the Medisave-approved Integrated HealthShield plans can request for an AIA Letter of Guarantee from these restructured hospitals.

  • Alexandra Hospital
  • Changi General Hospital
  • Khoo Teck Puat Hospital
  • National University Hospital
  • Singapore General Hospital
  • Tan Tock Seng Hospital
  • Singapore National Eye Centre

The LoG can be generated instantly and issued by the hospital staff on behalf of AIA, and the hospital may waive the deposit required for the admission.

Processing of Essential benefits with HealthShield Policy

With immediate effect, when HealthShield customers’ claims are received from the medical institutions, if the customer has an Essential rider, AIA will assess and process both the HealthShield and the Essential rider concurrently. What this means is that AIA will settle the cost of the admission/treatment with the medical institution, resulting in a truly paperless, cashless and hassle free settlement.

I am glad that such enhancement finally come true. For years, It has been ridiculous that client has to file manual claim for riders of Medisave-approved Integrated Insurance Plans even when the basic policy has been approved.

I hope other insurers who have not done so will catch up soon.

AIA Platinum Legacy Series

Category : Financial Product Update, Life Insurance

In keynote address at Life Insurance Association 50th Anniversary Gala Dinner, Ravi Menon, Managing Director of MAS said:

Saving for the future, investing for returns, and protecting against risk – these are the fundamentals of managing our finances.  Yet so few of us do it well.  We are far better at earning an income than investing it and protecting against risk.

As an affluent individual, you already have the knowledge and abilities to make good income and may have accumulated substantial wealth. However, your challenge always lies in protecting this wealth for the next generation and ensuring the growth.

This becomes especially more difficult today when interest rate is extremely low and stock market is uncertain.

If you are comfortable with US dollar exposure,  the AIA Platinum Legacy series plans may come in handy.

AIA Platinum Legacy is a universal life insurance and the premium is typically paid on a lump sum basis. Universal life plans offer whole of life death coverage are different from traditional whole life insurance products, whose cash value is dependent on the investment performance of the insurer’s life fund. Instead, the cash values of universal life products are dependent on so-called ‘interest-crediting rates’ declared by the firm. Most of these plans come with a minimum guaranteed interest rate.

AIA Platinum Legacy offer a guaranteed minimum crediting interest rate of 2% for life time. 2% is contractual minimum. In reality, even with the current near zero interest rate environment, it is still offering 4.5% interest rate now.

One key advantage is that a universal life policy is not an off-the-shelf product. It can be tailor-made to suit the needs of you. Moreover, you can surrender your policy or make partial withdrawals to cash out the accumulation value even after first year (with much less penalty comparing to traditional whole life insurance where you get back nothing for the first two years). You can also choose to settle the premium with Multipay.

If you choose No Lapse privilege feature, it keeps your policy in force even when the accumulation value becomes zero or less than zero (subject to minimum premium requirements being met).

The product was enhanced since May last year with the following features:

  • Guaranteed crediting rate on the Initial Premium for the first 7 years;
  • No Lapse Privilege to age 111;
  • New A+ country grouping for Singapore residents;
  • Shorter Surrender Charge period and lower Surrender Charge;
  • Accelerated Terminal Illness benefit;
  • More premium payment choices.

You can contact me if you are interested in this product.

Can construction worker double as driver?

Category : Corporate Insurance

If you are a business owner and employs foreign construction workers, you may use the workers to double as drivers in vehicles plying to and from work. You may be shocked to know that you have been bending the rules.

Many companies do not seem to be aware of the Ministry of Manpower’s Conditions of Work Permit for Employers of Construction Workers’ restriction on Work Permit holders driving in Singapore.

The Employment of Foreign Manpower Act states that “Work Permit holder who is employed as ‘Construction Worker’, is not allowed to drive in the course of work on public road unless the occupation stated in the Work Permit shows he is employed as a driver.” 

NTUC Income has recently went to extend to insert an additional clause in the “General Exclusion” under Commercial Vehicle Insurance Policy read as “being driven in the course of work on a public road by a foreign worker whose occupation stated in his/her Work Permit is that of a construction worker.”

You can read the following relevant articles published in Straits Times:

HSBC launches new product – Early Critical Care

Category : Critical Illness Insurance, Financial Product Update

Early critical illness insurance competition has just geared up. After AIA Complete Critical Cover, NTUC VivoCare and AXA’s Early-Payout LivingEnhancer, HSBC is the latest entrant for early critical illness coverage.

Key features of Early Critical Care are

  • Coverage of 28 Early, 27 Intermediate and 30 Critical Stage Medical Conditions – making early treatments possible
  • Additional coverage on 4 Special Critical Illnesses – not commonly offered in the market such as dengue haemorrhagic fever
  • Total of 90 covered illness (including Angioplasty and Other Invasive Treatment for Coronary Artery) – the most* in the market (* Comparing with 4 key insurers that offered products with similar features as at Nov 2011)
  • Peace of mind with lump sum payouts equivalent to 100% at all stages (subject to the respective limits) – the highest* in the market
  • 14 days survival period – one of the lowest requirement in the market
  • Future premiums will be waived till end of term upon an Early or Intermediate stage claim – easing of financial burden
  • Choice of term available – to Age 65 or to Age 85

Just a side track, after the announcement of HSBC selling general insurance business to AXA and QBE, many people think that their life insurance policies are affected. Do note the sale is for general insurance only.

HSBC to sell general insurance business to AXA and QBE

Category : Insurer News

HSBC Holdings PLC said Wednesday that it has agreed to sell its general-insurance businesses in Hong Kong, Singapore, Argentina and Mexico to AXA Group and Australia’s QBE Insurance Group Ltd. in separate deals valued at about $914 million in cash.

The move is part of HSBC’s efforts to diversify away from noncore businesses, while focusing on its core banking operations.

Following the completion of the deals, AXA and QBE will become the exclusive providers of general-insurance products distributed by HSBC and its Hang Seng Bank unit to retail and commercial banking customers in Hong Kong, China, Singapore, India, Indonesia, Mexico and Argentina under 10-year bancassurance agreements.

CPF members enjoy average 12% savings on Home Protection Scheme (HPS)

Category : CPF, Life Insurance

With effect from 1 January 2012, about 362,500 CPF members who are paying annual Home Protection Scheme (HPS) premiums will enjoy average savings of 12% on their premiums. This constitutes 80% of members who are currently paying annual premiums for their HPS, while the rest will continue to enjoy the low premium rates they are currently paying.

With the reduction, CPF members will pay significantly lower HPS premiums. For example, a male member aged 36 years old who is servicing a $150,000 housing loan from HDB for 25 years, will pay a lower premium of $195.30 instead of $223.05 (equivalent to a 12% discount), when he joins the scheme from 1 January 2012.

Members who join the HPS scheme on or after 1 January 2012 will get to enjoy the new rates, while existing members paying annual HPS premiums will pay the lower premiums when they renew or adjust their HPS coverage on or after 1 January 2012.

Click this link for the announcement at CPF website.